PART I — TERMS & CONDITIONS (FURSTAY.COM)
Effective Date: February 26, 2026
These Terms & Conditions (“Terms”) form a legally binding agreement between you and Furstay LLC (“Company,” “we,” “us,” “our”) governing your use of www.furstay.com (the “Site”) and your purchase of products, including supplements (the “Products”). By using the Site or placing an order, you agree to these Terms. IMPORTANT SUBSCRIPTION NOTICE: Some offerings may include an optional subscription (“Subscribe & Save” or similar). If you choose a subscription option at checkout, you authorize recurring charges as disclosed at checkout and described below.
1. Eligibility
You must be 18 years or older (or the age of majority where you live) to purchase.
2. Orders, pricing, and promotions
Prices, promotional terms, and bundle offers are shown at checkout. Taxes and shipping may apply and will be disclosed before you submit payment. We may refuse or cancel orders in cases of suspected fraud, pricing errors, stock issues, or other reasonable circumstances.
3. Optional subscription terms
3.1 Subscription overview
If you select a subscription, you will receive repeat deliveries at the frequency displayed at checkout (for example, every 30 days). The exact frequency, price, shipping fees (if any), and taxes are disclosed at checkout for your selected option.
3.2 Express consent — button-click authorization
If a subscription option is selected on the product page, the checkout page will present the applicable recurring billing terms (including amount, frequency, and cancellation method) in a clear and conspicuous disclosure. Your affirmative consent to those terms is given by clicking the “Place Order” button. A notice adjacent to or below that button confirms that by continuing you authorize the recurring charge at the price and frequency displayed. This constitutes your express informed consent for purposes of ROSCA (15 U.S.C. §§ 8401–8405) and FTC Act Section 5.
3.3 Automatic renewal and recurring billing authorization
By selecting a subscription option on the product page and clicking “Place Order” at checkout, you expressly authorize the Company and its payment processors to charge your payment method at the recurring interval and amount disclosed at checkout, until you cancel. The recurring billing terms are displayed on the checkout page prior to your clicking “Place Order,” and a notice immediately adjacent to that button confirms your authorization of recurring charges.
3.4 Pre-billing reminders
We will send a pre-billing reminder email before each recurring charge (typically 3–5 days prior), subject to deliverability.
3.5 Cancellation mechanism (simple)
You may cancel a subscription at any time via:
Your account subscription portal at https://furstay.com/pages/account-subscription , and/or
A “Manage Subscription” link in subscription emails, and/or
Emailing support at support@furstay.com (or the support email listed on the Site).
To avoid being charged for the next shipment, cancel at least 24 hours before the next scheduled billing date. We will provide confirmation of cancellation in a form you can retain.
4. Refunds and returns (90-day guarantee baseline)
Unless otherwise disclosed at checkout, we provide a 90-day money-back guarantee for eligible products, subject to reasonable conditions (including proof of purchase and, where required, return of unused or remaining product). Current checkout disclosures confirm the “90-Day Money-Back Guarantee” and note that the customer may be responsible for return shipping costs. To initiate a return, contact support at support@furstay.com for instructions and the applicable return address. All returns must be sent to our US warehouse: 153 W Rosecrans Ave, #O3, Gardena, CA 90248. Returns sent to any other address will not be accepted.
5. Shipping and delivery
We will ship within the timeframe stated at checkout or otherwise within a reasonable period, consistent with applicable law on shipment representations and delay notices/refunds. International shipments may be subject to customs processing and delays outside our control.
6. Supplement disclaimer - No medical advice.
Content on the Site is for informational purposes and is not veterinary or medical advice. Always consult a qualified veterinarian regarding your pet’s health.
Regulatory disclaimer (insert where structure/function claims are made): “These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.”
Important marketing warning: Disclaimers do not authorize disease-treatment claims; marketing claims must be truthful, substantiated, and compliant with applicable regulatory frameworks.
7. Warranty disclaimer preserving statutory rights
Products are provided “AS IS” and “AS AVAILABLE” except as expressly stated in a written warranty document provided with the product (if any). Implied warranties are disclaimed to the maximum extent permitted by law; some jurisdictions restrict disclaimers, and federal law restricts implied-warranty disclaimers when a written warranty is provided.
8. Limitation of liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim will not exceed the amounts you paid to us in the three (3) months preceding the event giving rise to the claim, or $100, whichever is greater, except where prohibited by law.
9. Indemnification
You agree to indemnify the Company for claims arising from your breach of these Terms or misuse of the Site, except to the extent caused by our conduct.
10. Electronic records consent (E-SIGN)
You agree to receive disclosures and notices electronically and acknowledge you can access and retain them. This is intended to satisfy E-SIGN’s electronic records framework.
11. Governing law
These Terms are governed by New York law, without regard to conflict-of-laws principles, except that arbitration is governed by the Federal Arbitration Act.
PART II — AAA ARBITRATION CLAUSE (FURSTAY.COM)
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND YOUR RIGHT TO BRING OR PARTICIPATE IN A CLASS ACTION.
1. Agreement to arbitrate
Except as expressly excluded below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to (a) the Site, (b) any purchase, product, subscription, billing, refund, cancellation, advertising, or marketing, or (c) these Terms (collectively, “Disputes”) will be resolved by final and binding arbitration.
2. Governing law (FAA)
This arbitration agreement is made under and will be governed by the Federal Arbitration Act (“FAA”), including 9 U.S.C. § 2, and not by any state arbitration law, to the fullest extent permitted.
3. Informal dispute resolution first
Before starting arbitration, you agree to contact us and provide a brief written description of your claim and your contact information, and allow us 30 days to attempt to resolve the Dispute informally.
You can send a notice to: Legal Department – Furstay LLC 30 North Gould Street, Sheridan, WY 82801, US . Email: support@furstay.com. If we do not resolve the Dispute within 30 days, either party may proceed to arbitration.
4. AAA administration and rules
The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules and Mediation Procedures (“AAA Consumer Rules”), as in effect at the time arbitration is initiated, except as modified by this Arbitration Agreement. AAA’s consumer rules include consumer-accessibility features and cost protections, including consumer filing fee caps. If the AAA will not administer the arbitration for any reason and the parties cannot agree on an alternative, the Dispute will be resolved in court consistent with the “Governing law and venue” section of the Terms.
5. Small claims carve-out
Either you or the Company may bring an individual claim in small claims court in the county (or equivalent) where you live or where the Company is located, if the claim qualifies, instead of arbitration. If a claim is brought in small claims court, it must remain in small claims court and may not be removed to arbitration unless both parties agree.
6. Class action waiver; representative actions waiver
To the maximum extent permitted by law, you and the Company agree that:
Arbitration will be conducted only on an individual basis;
Neither party may bring, join, or participate in a class action, private attorney general action, collective action, or other representative proceeding in arbitration; and
The arbitrator may not consolidate claims or award relief to anyone who is not a party to the arbitration.
This class waiver is intended to be enforceable under the FAA, consistent with U.S. Supreme Court precedent recognizing the enforceability of arbitration agreements with class waivers, subject to generally applicable contract defenses.
7. Jury trial waiver
If a Dispute is brought in court rather than arbitration (for example, due to the small claims carve-out or because this arbitration agreement is found unenforceable as to a particular Dispute), you and the Company waive any right to a jury trial to the fullest extent permitted.
8. Consumer fee protections (Company pays fees above a small consumer filing fee)
If you are an individual consumer initiating arbitration against the Company, your filing fee will be capped at the amount set by the AAA Consumer fee schedule (currently described by AAA as capped at $225, subject to change by AAA). The Company will pay all AAA administrative fees and arbitrator compensation beyond that consumer filing fee, unless the arbitrator determines your claim is frivolous or brought for an improper purpose under the AAA Consumer Rules. If you demonstrate financial hardship, you may apply to the AAA for a fee waiver under applicable AAA forms and procedures.
9. Location and remote arbitration option
You may choose for the arbitration to be conducted:
By telephone or video conference (remote),
Based on written submissions (documents-only), or
In person in your county of residence (or the nearest reasonable location), unless the parties agree otherwise. The arbitrator has discretion under applicable rules to manage the process fairly and efficiently, and the AAA has moved toward default virtual hearing approaches in its consumer framework.
10. Arbitrator authority; remedies
The arbitrator has exclusive authority to decide issues of arbitrability, enforceability, and scope of this arbitration agreement, except that a court may decide the enforceability of the class action waiver to the extent required by law. The arbitrator may award any relief available in an individual lawsuit, subject to the limitations in these Terms and applicable law.
11. Mass arbitration batching provision (administrable; due-process oriented)
If 25 or more similar arbitration demands are filed against the Company by or with the assistance of the same or coordinated counsel or organizations, and AAA determines the filings qualify as a consumer mass arbitration, the parties agree to the following process to promote fair and efficient resolution:
Pre-filing notice and 30-day resolution window: Each claimant must comply with the Informal Dispute Resolution requirement above.
Administrative conference / process framework: The parties will participate in an AAA administrative conference to establish a fair process, including standardized notice forms, document exchange parameters, and a schedule. AAA maintains specific resources and supplementary rules for consumer mass arbitration contexts.
Batching: To the extent permitted by AAA rules and the assigned arbitrator/process arbitrator, cases will proceed in batches of up to 25 cases per batch, with each batch staying later-filed cases until the prior batch is materially advanced.
Bellwether option (if agreed or ordered): The process may include a small set of test cases to inform settlement, without binding non-parties unless they agree.
Statute of limitations tolling: For claimants whose cases are stayed solely due to batching, applicable limitation periods will be tolled from the time proper pre-filing notice is received until the claimant’s case is permitted to proceed, to avoid prejudice.
Nothing in this section prevents any claimant from pursuing an individual claim in small claims court under the carve-out.
12. Opt-out right (30 days)
You may opt out of this arbitration agreement by sending written notice within 30 days of the earliest of: (a) the date you first complete checkout on the Site, or (b) the date you first enroll in any subscription. Opt-out notice must include: your name, mailing address, email address used for your order, order number (if available), and a clear statement that you wish to opt out of arbitration.
Send opt-out notice to: Arbitration Opt-Out – Furstay LLC 30 North Gould Street, Sheridan, WY 82801, US
Opting out means you and the Company may litigate Disputes in court, subject to the venue and jury waiver provisions (to the extent enforceable). Opting out does not affect any other terms of your agreement with us.
13. Severability and survival
If any portion of this arbitration agreement is found unenforceable, the remainder will be enforced to the maximum extent permitted. If the class action waiver is found unenforceable, then (unless prohibited by law) the class claim must proceed in court and not in arbitration. This arbitration agreement survives termination of your relationship with the Company, including cancellation of subscriptions and deletion of accounts.
PART III — PRIVACY POLICY (FURSTAY.COM)
Effective Date: February 26, 2026.
This Privacy Policy explains how Furstay LLC (“Company,” “we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit or use www.furstay.com (the “Site”), purchase our products, enroll in subscriptions, communicate with us, or otherwise interact with us (collectively, the “Services”). This Privacy Policy is intended to meet baseline U.S. consumer protection expectations (including truthfulness and avoiding deceptive privacy representations) and to align with New York’s SHIELD Act reasonable safeguards requirements. It also includes disclosures and rights language that may apply if you are covered by certain U.S. state privacy laws (including California, Virginia, Colorado, Connecticut, and Utah).
1. Who we are and how to contact us
Controller / Business: Furstay LLC
Business Address: 30 North Gould Street, Sheridan, WY 82801, US
Email: support@furstay.com
2. Categories of personal data we collect
Depending on how you use the Services, we may collect the following categories of personal information:
Identifiers: Name, email address, phone number, billing address, shipping address, account login identifiers.
Commercial information: Products purchased, subscription status, billing history, refund history, customer service records.
Payment information: Limited payment details. Payment card numbers are typically processed directly by our payment processors and are not stored by us in full.
Internet / device data: IP address, device identifiers, browser type, operating system, referral URLs, pages viewed, clicks, time on site, approximate location derived from IP address.
Communications: Messages you send to us via email, chat, forms, phone, or SMS.
Inferences: Inferences about preferences or interests based on purchases and site activity.
Children’s data: Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it. COPPA imposes specific requirements where an operator collects personal information from children under 13.
3. Sources of personal data
We collect personal information from:
You directly (checkout, subscription enrollment, forms, customer support).
Your device/browser (cookies and similar technologies).
Service providers (such as payment processors, shipping carriers, analytics providers).
Advertising/marketing partners (where you interact with our ads or where permitted by settings/preferences).
Data brokers / lead sources (only where permitted and subject to our internal compliance controls; see “Targeted advertising and opt-outs” below).
4. How we use personal data (purposes)
We use personal information to:
Provide and operate the Services (process orders, ship products, manage subscriptions, handle refunds and cancellations).
Communicate with you about orders, subscriptions, shipping, product updates, and customer support.
Detect and prevent fraud, abuse, and security incidents.
Improve our Site and offerings (analytics, performance, debugging).
Conduct marketing and advertising (subject to applicable opt-outs and consent requirements).
Comply with legal obligations and enforce our Terms.
5. Legal basis language for global visitors (GDPR-aware)
If you are located in the European Economic Area, the United Kingdom, or Switzerland, and GDPR applies to our processing (for example, due to extraterritorial reach), we generally rely on one or more of the following legal bases:
Contract necessity (processing needed to fulfill orders/subscriptions).
Legitimate interests (security, fraud prevention, service improvement, certain marketing), balanced against your rights and expectations.
Consent (for certain marketing or cookie categories where required).
Legal obligations (tax, accounting, and compliance). Legal bases are described in GDPR Article 6 and related guidance.
6. Payment processors and ecommerce platforms
We use third-party payment processors and commerce tools to process transactions. Depending on your checkout path and region, these may include:
Stripe
PayPal
Shopify
When you pay, your payment information is processed by the processor under its own privacy practices. We receive limited information needed to confirm payment and manage orders (for example, confirmation that payment succeeded, card brand, and partial identifiers).
7. How we share personal data
We may disclose personal information to:
Service providers/processors (payment processing, fulfillment, shipping, customer support, analytics, fraud prevention, email/SMS delivery).
Advertising partners (where enabled) for measurement and ad delivery.
Affiliates within our corporate group (if applicable).
Legal and compliance recipients (regulators, courts, law enforcement) where required or permitted by law.
Business transfers (merger, acquisition, bankruptcy) subject to standard protections.
We do not “sell” personal information for money in the traditional sense; however, some states define “sale” or “sharing” broadly to include certain disclosures for targeted advertising. Where required, we provide opt-out rights and “Do Not Sell/Share” mechanisms (see below).
8. Data retention
We retain personal information for as long as reasonably necessary to:
Fulfill orders and subscriptions,
Provide customer service,
Maintain required business records (tax/accounting),
Resolve disputes and enforce agreements, and
Meet legal obligations.
General retention windows (which may vary by context):
Order and subscription records: typically 7 years (tax/accounting).
Customer support communications: typically 2–4 years.
Marketing data: until you opt out or data is no longer needed.
Cookie/online identifiers: per Cookie Policy and your choices; many analytics cookies expire within 13 months or less unless renewed.
9. Security
We maintain a written information security program and implement reasonable safeguards appropriate to our size, nature of operations, and sensitivity of data, including:
Administrative safeguards (designated responsibility, training, vendor oversight).
Technical safeguards (access controls, encryption in transit where feasible, MFA for admin access, logging/monitoring).
Physical safeguards (restricted access to systems and records).
New York’s SHIELD Act requires reasonable safeguards for private information and references administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.
10. Your U.S. privacy rights
Depending on your residency and our legal applicability, you may have rights such as:
Access/confirm processing;
Delete;
Correct;
Data portability;
Opt out of targeted advertising, sale, and (in some states) certain profiling;
Appeal a denial of a rights request (some states).
Examples of statutory frameworks include California’s CCPA/CPRA rights (including opt-out of sale/sharing and correction) , Virginia’s opt-out rights for targeted advertising and sale , Colorado opt-out and universal opt-out mechanisms , Connecticut opt-out rights , and Utah opt-out rights .
How to submit a request: Email us at support@furstay.com. We will verify your request using reasonable methods (for example, by confirming access to the email used for orders). Authorized agents may submit requests where permitted by law.
11. “Do Not Sell or Share” and targeted advertising opt-outs (where applicable)
If we engage in cross-context behavioral advertising (for example, through pixels), California and some other jurisdictions may treat certain disclosures as “sharing” for advertising purposes and require an opt-out mechanism. California guidance emphasizes an opt-out right for sale/sharing and recognition of certain user-enabled signals. Where applicable, you may opt out by using:
Cookie banner preferences, and/or
Browser-based global privacy controls where legally required.
12. Marketing communications (email and SMS) Email marketing:
You can unsubscribe using the link in marketing emails. The CAN-SPAM Act requires accurate email practices including a clear opt-out and a valid physical postal address in commercial emails. SMS / calls (if used): If we send marketing texts or calls, we will obtain consent where required. TCPA rules and FCC guidance address consent requirements for autodialed/prerecorded telemarketing calls/texts. You can opt out of marketing texts by replying STOP (or as instructed in the message).
13. International transfers
We may process and store information in the United States and other countries. If GDPR applies to a transfer, we may rely on recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) or other applicable safeguards.
14. Changes to this Privacy Policy
We may update this Privacy Policy. We will post the updated version with a new effective date. If changes are material, we may provide additional notice.
PART IV — COOKIE POLICY (FURSTAY.COM)
Effective Date: February 26, 2026
This Cookie Policy explains how www.furstay.com uses cookies, pixels, SDKs, and similar technologies (“Cookies”) to recognize you, improve the Site, provide functionality, and for analytics and advertising.
1. What cookies are
Cookies are small text files stored by your browser. We also use similar technologies such as pixels and local storage.
2. Categories of cookies we use
Strictly necessary cookies (essential): required for core Site functions like checkout, security, and load balancing.
Functional cookies: remember preferences (for example, language/region).
Analytics cookies: help us understand Site usage and improve performance (for example, Google Analytics or similar).
Advertising/marketing cookies: used to measure and deliver ads, including retargeting (for example, Meta pixel, Google Ads tags, Shopify-related marketing integrations).
Fraud prevention/security cookies: help detect suspicious activity.
3. Third-party tracking and cross-border processing
Some cookies are placed by third parties (for example, analytics and ad partners). These partners may process data in the United States or other countries. See our Privacy Policy for international transfer disclosures and safeguards.
4. Cookie choices and opt-outs
You can manage cookies through:
Network Advertising Initiative / Digital Advertising Alliance options where available;
Platform-level controls (for example, Google and Meta ad settings). If you are in jurisdictions that require opt-in consent for non-essential cookies, we will present a consent banner and honor your selection.
5. Do Not Track signals
Some browsers offer a “Do Not Track” (DNT) signal. There is no uniform industry standard requiring compliance with DNT, but some laws require disclosure of whether sites respond. Unless required by law, we do not currently respond to DNT signals as a universal opt-out.
6. Updates
We may update this Cookie Policy periodically.
PART V — GLOBAL SALES CLAUSE (FURSTAY.COM)
This Global Sales Clause applies to purchasers outside the United States and supplements the Terms.
1. Governing law remains New York.
Your transaction is governed by New York law, and disputes are handled under the dispute resolution terms above (including the FAA-governed arbitration agreement), except where mandatory local law provides otherwise.
2. Mandatory local rights preserved.
Nothing in our Terms limits non-waivable rights you may have under your country’s consumer protection laws.
3. Customs, duties, and taxes.
You are responsible for import duties, VAT/GST, customs brokerage, and other charges imposed by your country, unless we expressly state at checkout that such charges are included.
4. International shipping and delivery timing.
International shipping may involve customs clearance and carrier delays outside our control. Estimated delivery windows are estimates.
5. International returns.
International returns may be subject to additional requirements and shipping costs. Return instructions will be provided by support.